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Privacy Policy

Privacy Policy

This website, www.elmonterey.com, (the “Site”) is owned and operated by Ruiz Foods, a California corporation (“Ruiz Foods”). Ruiz Foods has created this Privacy Policy in order to demonstrate our firm commitment to maintaining the privacy of information provided by visitors to our Site. We recognize the fact that many of the visitors to our Site are concerned about how we handle the information they provide us. Therefore, we have developed this Privacy Policy to address many of those concerns. Users of our Site are encouraged to occasionally review this Privacy Policy, as Ruiz Foods may periodically change or update it.

Types of Information Collected by Ruiz Foods.

At our Site, we may collect two types of information: (1) individually-identifiable information; and (2) aggregate information.

Individually-identifiable Information: Individually-identifiable information is information that relates specifically to the individual user of our Site. Such information may include, but is not limited to, the user’s name, e-mail address, company, physical address, contact and billing information, or transaction and credit card information. This individually-identifiable information is collected only if you voluntarily provide it. While we may not require you to provide such information in order to view the general content of our Site, we may require you to provide such information to, for example, enter promotional giveaways, receive information on new and exciting Ruiz Foods’ products, receive copies of our delicious recipes, or to purchase Ruiz Foods memorabilia. In providing such information, the more accurate and detailed information you volunteer, the better we will be able to service your needs. If you contact Ruiz Foods, we may keep a record of that correspondence. We may conduct surveys in connection with our Site or the services in which we may ask you to provide individually-identifiable information. We may use the information collected from such surveys to improve the features, functionality, appearance and content of our Site and its services. You are not required to participate in any surveys and may “opt out” of receiving any requests to participate in surveys as set forth below. A link to this Privacy Policy is included wherever we collect individually-identifiable information.

Aggregate Information: Aggregate information is information that is not individually-identifiable. Such information may include, but is not limited to the following, the number of users who visit our Site, the pages of our Site accessed by such users, recipes downloaded, the type of web browser and operating system you use, and the name of your Internet Service Provider. This information, unlike individually-identifiable information, is collected automatically when you visit our Site. This aggregate information may also be combined with aggregate information collected from other users. The collection of this aggregate information may also be used to improve the features, functionality, appearance and content of our Site and the services provided.

How Information Is Collected By Ruiz Foods.

Individually-identifiable Information: This information is collected directly from you and must be given voluntarily. We collect this information when you register on our Site.

Aggregate Information: This information, which is not individually-identifiable, is collected automatically when you visit our Site. The collection of this aggregate information is accomplished through our use of what are known as “cookies.” This technology is described in further detail below:

Cookies: A cookie is an element of data that is sent to your browser and stored on your hard drive by our Site so that we can remember something about you later. Typically, a cookie records your preferences when using a particular site. By recording your preferences when using our Site, we can enhance your online visit to our Site. The cookies do not contain individually-identifiable information nor do they profile your system or collect information about you from your hard drive. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether to accept it or not. By not accepting cookies, you may not be able to properly display some web pages or you may not be permitted to access certain information. Cookies may also be used to help us identify you and more readily access your account information. This will enable us to deliver better service to you. Cookies also assist in the measuring of certain traffic patterns, such as which areas of our Site you have visited, to help us better understand your visiting patterns. We may use this information to better personalize our content, banners and promotions and learn how best to tailor our Site to your needs. You may also disable your system to prevent the addition of cookies to your hard drive. However, your acceptance of cookies will allow you to take full advantage of our newest and most exciting features. Therefore, we recommend that when using our Site you leave the cookies turned on.

Information Shared By Ruiz Foods.

When you are visiting our Site and are asked for your individually-identifiable information, unless specifically stated otherwise, you are sharing that information only with Ruiz Foods. However, some Ruiz Foods’ services may be offered in conjunction with a partner company. In order to provide these products or services to you, it may be necessary for us to share your individually-identifiable information with that partner company. If a service or product requires us to share your individually-identifiable information, you will be notified and your permission sought. If you do not want your individually-identifiable information to be shared, you may choose not to allow the transfer.

How Information May Be Used By Ruiz Foods.

General Policy: We do not sell, transfer, or disclose your individually-identifiable information to any third party without your prior consent.

Exceptions to General Policy: There are two exceptions to this general policy: (1) Ruiz Foods will disclose any individually-identifiable information to appropriate third parties when we believe, in good faith, that disclosure is necessary to prevent a crime or an injury to either ourselves or another third party; and (2) Ruiz Foods will disclose any individually-identifiable information to third parties who provide support services to us, such as third parties that help us administer contests or promotional giveaways, analyze data, fill orders for products or services requested, or provide customer service.

Contests and Promotional Giveaways: Our Site may include contests or promotional giveaways, which you may participate in by entering such contests or giveaways either electronically or via regular mail, depending upon the rules of the particular contest. If we conduct such contests or giveaways and you agree to participate, we will use the individually-identifiable information you provide us for the purpose of conducting that contest or giveaway. For example, we may use your individually-identifiable information to contact you if you are a winner.

Questionnaires and/or Surveys: Our Site may include requests of you to complete questionnaires and/or surveys giving your opinion or attitudes on particular areas of interest to Ruiz Foods. We will use the results of these surveys and/or questionnaires to better understand your needs and the needs of other visitors to our Site. If you agree to participate in any questionnaire and/or survey, we will not request nor will we maintain any individually-identifiable information as a result of the questionnaire and/or survey, unless you specifically agree to provide that information.

Follow-up Contacts: We may specifically request that you allow us to add your individually-identifiable information to our mailing list (electronic or regular) when you register with our Site. This would allow us to contact you to provide you with, for example, marketing or promotional materials on Ruiz Foods and Ruiz Foods’ products. In addition, by allowing us to contact you in the future, we may better serve your needs by responding to comments or requests you have made while using our Site or contacting you in conjunction with our processing of any product or service you have requested through our Site.

Linked Sites: Our Site may include links to other websites (“Linked Site(s)”). We make reasonable efforts to ensure that Linked Sites send you and/or your children to content-appropriate sites on the Internet. However, websites and web addresses do change quickly, and we cannot guarantee the content of every Linked Site. Ruiz Foods does hereby expressly disclaim any and all responsibility and liability that may arise from your visiting and/or using these Linked Sites. The inclusion of any Linked Site does not constitute an endorsement by Ruiz Foods of any Linked Site or its content and is merely provided for the convenience of our users. Each Linked Site may have a different privacy policy that you should review to fully understand your rights when using that Linked Site. We do not share individually-identifiable information about our users with the owners or operators of any such Linked Site; however, we may provide aggregate information.

Children’s Privacy Policy.

Although our Site is a general audience website, its use is intended only for users eighteen (18) years of age or older. Children of all ages should always ask a parent for permission before sending any individually-identifiable information (such as name, e-mail address, or physical address) to anyone online. We do not collect individually-identifiable information from children under eighteen (18) years of age in any child-specific area of our Site. In addition, we do not send any direct e-mail offers to users who indicate that they are under the age of eighteen (18).

Security of Information You Submit to Ruiz Foods.

We have implemented various security measures to help protect against the loss, misuse and/or alteration of information under our control. The individually-identifiable information provided by you on our Site is secured by password protection, encryption and our internal processes which ensure that no unauthorized individual will have access to such information. While we strive to protect your individually-identifiable information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Your Ability to Opt Out of Receiving Further Communications From Ruiz Foods.

We provide you with the opportunity to opt out of receiving future communications from us, including notices of contests and promotional giveaways, newsletters, and periodic marketing notices offered by Ruiz Foods or our business partners. We also give you the opportunity to change the individually-identifiable information that you have provided. To opt out of receiving any further communication, to elect to receive or resume receiving certain communications, to modify any information you have provided, or to contact us regarding this Privacy Policy or our Site, you may:

Send e-mail to us at: info@ruizfoods.com
Call Ruiz Foods at (800) 477-6474
Send certified/return receipt requested mail to:
Ruiz Foods, Inc.
P.O. Box 37
Dinuba, CA 93618

Additional Information Regarding Our Site.

If for any reason you believe that we have not adhered to this Privacy Policy, please notify us immediately by any of the methods set forth above. We will do our best to respond to your concerns and, when appropriate, take steps to correct the problem. By using our Site, you signify your assent to this Privacy Policy.

Thank you for visiting our Site.